Shipping policy

SHIPPING POLICY

Last updated: September 20, 2026

WatchModLab watches are assembled and, where applicable, personalized to order in Guangzhou, China.

PRODUCTION TIME

Typical custom production takes approximately 1–2 weeks after the design, specification and required payment have been confirmed.

Complex artwork, special components, private-label work and batch orders may require additional time. If a project is expected to take longer, we will confirm the estimated schedule before or during production.

Production time is separate from shipping time.

DESIGN CONFIRMATION AND QUALITY CHECK

Personalized production begins after the main design direction and specification are confirmed.

For custom projects using staged payments, the remaining balance must be paid after completion confirmation and before dispatch. Watches are inspected before shipment. Where applicable, completion photographs or confirmation will be provided before the final payment and dispatch.

SHIPPING TIME

Standard international delivery commonly takes approximately 7–12 working days after dispatch.

Express delivery, where available, commonly takes approximately 3–5 working days after dispatch.

These delivery periods are estimates and are not guaranteed. Destination, carrier operations, customs processing, public holidays, weather and other events outside our reasonable control may affect delivery time.

SHIPPING RATES

Shipping charges, free-shipping eligibility and available delivery services are shown at checkout or confirmed in the individual project quotation.

TRACKING

After dispatch, tracking information will be sent by email or through the communication channel used for the order. Tracking updates may take additional time to appear after the carrier first receives the parcel.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees or other charges imposed by the destination country or local authorities.

Unless the checkout or project quotation expressly states otherwise, these charges are not included in the product or shipping price and are the customer's responsibility. WatchModLab does not control these charges or the time required for customs clearance.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after dispatch.

Additional shipping charges caused by an incorrect or incomplete customer-provided address may be the customer's responsibility, except where prohibited by applicable law.

SHIPPING DAMAGE, INCORRECT ITEMS OR DELIVERY ISSUES

Please inspect the parcel and watch after delivery.

If an order arrives damaged, defective or incorrect, contact us as soon as possible and no later than 7 days after delivery at:

hello@watchmodlab.com

Please provide:

- Your order number
- A description of the issue
- Clear photographs or video of the watch
- Clear photographs of the outer and inner packaging when shipping damage is suspected

Keep the item and all packaging until the review is complete.

For a parcel that is significantly delayed, marked as delivered but not received, or appears lost in transit, contact us so that we can review the tracking information and assist with a carrier inquiry.

DELAYS OUTSIDE OUR CONTROL

WatchModLab is not responsible for delays caused by carriers, customs inspections, weather, public holidays, international transportation disruption, incorrect customer-provided information or other events outside our reasonable control. We will provide available tracking information and reasonable assistance with carrier inquiries.

CONTACT

For shipping questions, contact:

hello@watchmodlab.com

WatchModLab
Guangzhou, Guangdong Province, China