Warranty & Support

WARRANTY & SUPPORT

ONE-YEAR WARRANTY

Every WatchModLab watch is covered by a one-year warranty from the date of delivery.

The warranty covers defects caused by manufacturing, assembly or production under normal use.

Examples of covered issues may include:

• Movement or timekeeping faults caused by manufacturing or assembly defects
• Crown, stem or setting-function problems not caused by impact or misuse
• Hand, dial or internal component issues caused by assembly defects
• Other production-related defects confirmed by our team

NON-HUMAN-CAUSED QUALITY ISSUES

If your watch develops a quality issue that is not caused by misuse, impact, improper operation, unauthorized modification or other external factors, please contact us as soon as possible.

After the issue is reviewed and confirmed as a manufacturing or production-related defect, we will provide an appropriate solution.

Depending on the circumstances, this may include:

• Repair
• Replacement
• Return and refund

For confirmed non-human-caused quality issues, return and refund options are available.

WHAT IS NOT COVERED

The warranty does not cover damage caused by:

• Accidental impact, dropping or crushing
• Misuse or improper operation
• Unauthorized disassembly, modification or repair
• Normal cosmetic wear, including scratches and surface marks
• Wear of straps or bracelets caused by normal use
• Water damage caused by use beyond the stated water-resistance specification
• Damage caused by chemicals, extreme heat, strong magnetic fields or other external conditions
• Damage to customized artwork, printing or engraving caused by external wear or impact

CUSTOMIZED PRODUCTS

WatchModLab watches may be built and personalized according to the customer's selected specifications.

Approved design choices, colors, logos, artwork, engraving and other customization details are not considered manufacturing defects.

However, if the finished watch does not match the confirmed production specification due to a manufacturing or production error, please contact us. We will review the issue and provide an appropriate solution.

HOW TO REQUEST WARRANTY SUPPORT

Please contact us and provide:

• Your order number
• A description of the issue
• Clear photos or video showing the problem
• The approximate date the issue first appeared

Our team will review the information and determine whether the issue is covered under warranty.

RETURN & REFUND FOR QUALITY ISSUES

If a non-human-caused quality issue is confirmed and cannot be reasonably resolved through repair or replacement, the customer may request a return and refund.

Please contact us before returning the watch.

Do not send a watch back without receiving return instructions from WatchModLab.

SHIPPING FOR WARRANTY SERVICE

If the watch needs to be returned for inspection, repair, replacement or refund, we will provide return instructions.

The watch should be packaged securely to prevent damage during transportation.

AFTER-SALES SUPPORT

Even after the one-year warranty period has ended, we may still be able to assist with repairs, replacement parts and technical support.

Applicable service, parts and shipping fees will be confirmed before any work begins.

CONTACT

For warranty claims, repairs, returns or technical assistance, contact WatchModLab through the contact options listed on our website.