Ordering & design

Starting the project

What is the minimum order?+

Most custom projects can begin from one piece. Group pricing and methods vary with quantity.

What is included in the $299 starting price?+

A typical base automatic watch includes a 316L stainless-steel case, sapphire crystal, NH35 movement and a selected dial, hands and strap or bracelet. The exact specification is shown in the product or quote.

Can I use my own logo, photograph or artwork?+

Yes, if you own it or are authorized to reproduce it. We assess whether printing, engraving or hand painting is the most suitable method.

Will I see the design before production?+

Yes. Personalized work receives a visual and written specification for approval before production begins.

Can you reproduce a famous brand logo?+

No. We do not reproduce unauthorized trademarks or present custom watches as products of another brand.

Production & quality

Making the watch

How long does production take?+

Typical custom projects take around 1–2 weeks after approval. Hand painting, special materials, samples and larger quantities may take longer.

What movements do you use?+

NH35 automatic and VK63 chronograph are common foundations. NH34 GMT, NH05 and other movements can be quoted for suitable projects.

Are the watches water resistant?+

Many core builds are specified and tested to 5 ATM. Water resistance depends on the selected case and must be confirmed on the product or project specification.

What quality checks are performed?+

We inspect appearance, hand alignment and clearance, core function and the stated water-resistance test before dispatch.

What warranty is included?+

A 12-month movement warranty is provided under the care and warranty terms supplied with the watch. Accidental damage, misuse and normal wear are excluded.

Payment & delivery

After approval

How does payment work?+

Many custom projects use a 50% deposit and 50% balance after completion approval, before dispatch. Your quote confirms the exact arrangement.

Do you ship internationally?+

Yes. Standard international delivery is commonly around 7–12 working days after dispatch, depending on destination and customs.

Are import taxes included?+

Unless the quote states otherwise, destination duties and taxes are the buyer’s responsibility.

Can a personalized watch be returned?+

Because custom work is made to an approved specification, change-of-mind returns are generally not available. Defects or specification errors are handled under the agreed after-sales terms.

Will I receive tracking?+

Yes. Tracking information is sent after dispatch.

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