Frequently asked questions
Useful answers
before we begin.
Pricing, production, artwork, shipping, warranty and what to expect from a made-to-order project.
Ordering & design
Starting the project
What is the minimum order?＋
Most custom projects can begin from one piece. Group pricing and methods vary with quantity.
What is included in the $299 starting price?＋
A typical base automatic watch includes a 316L stainless-steel case, sapphire crystal, NH35 movement and a selected dial, hands and strap or bracelet. The exact specification is shown in the product or quote.
Can I use my own logo, photograph or artwork?＋
Yes, if you own it or are authorized to reproduce it. We assess whether printing, engraving or hand painting is the most suitable method.
Will I see the design before production?＋
Yes. Personalized work receives a visual and written specification for approval before production begins.
Can you reproduce a famous brand logo?＋
No. We do not reproduce unauthorized trademarks or present custom watches as products of another brand.
Production & quality
Making the watch
How long does production take?＋
Typical custom projects take around 1–2 weeks after approval. Hand painting, special materials, samples and larger quantities may take longer.
What movements do you use?＋
NH35 automatic and VK63 chronograph are common foundations. NH34 GMT, NH05 and other movements can be quoted for suitable projects.
Are the watches water resistant?＋
Many core builds are specified and tested to 5 ATM. Water resistance depends on the selected case and must be confirmed on the product or project specification.
What quality checks are performed?＋
We inspect appearance, hand alignment and clearance, core function and the stated water-resistance test before dispatch.
What warranty is included?＋
A 12-month movement warranty is provided under the care and warranty terms supplied with the watch. Accidental damage, misuse and normal wear are excluded.
Payment & delivery
After approval
How does payment work?＋
Many custom projects use a 50% deposit and 50% balance after completion approval, before dispatch. Your quote confirms the exact arrangement.
Do you ship internationally?＋
Yes. Standard international delivery is commonly around 7–12 working days after dispatch, depending on destination and customs.
Are import taxes included?＋
Unless the quote states otherwise, destination duties and taxes are the buyer’s responsibility.
Can a personalized watch be returned?＋
Because custom work is made to an approved specification, change-of-mind returns are generally not available. Defects or specification errors are handled under the agreed after-sales terms.
Will I receive tracking?＋
Yes. Tracking information is sent after dispatch.
Still deciding?